Most probably you'll lose the claim this time since its filled by the credit card company this time! I just don't know the other side is still filing a counter-claim even after Paypal closed the case twice. all in favor of filing a class action lawsuit against paypal . I can't open another case. Contact customer service to ask if you can reopen dispute but no guarantees because timely response is part of maintaining buyer protection. I declined and closed his case. Log in to your PayPal account at www.paypal.co.uk; Click ‘Resolution Centre’ near the top of the page. ©1999-2020 PayPal, Inc. All rights reserved. It's not my method, it's PayPal's system.

But it seems like they are trying to get away with his chargeback and keep the item. So your seller blatantly lied to you knowing full well once the case was closed it would be considered resolved and unable to be reopened and the seller wouldn't be forced to refund.

Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Making a payment releases the hold. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. I was told by one person I could file an appeal and was transferred around then finally told once the system closes the claim it’s closed, too bad! I sent papal to emails and no reply back about case that I closed regarding a software company that lied after i  closed the case, It needs to be reopened  and this company investigated. Yeah, when it comes to under-the-table deal like that, it's hard to fight those cases since there's no physical transaction of goods but services. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. About 8 months ago I opened a case against a ebay-seller because he didn't shipped my item. Welcome! I just don't know the other side is still filing a counter-claim even after Paypal closed the case twice. What can Paypal do to help me? Case claim closed decided in sellers favor. Weirdness. But what I don't get is, paypal already told me I'm under the Seller protection program since I provided the evidence and information they asked. For a better experience, please enable JavaScript in your browser before proceeding. Had a no return listing.

Very unlikely I will ever longer be using PayPal for purchases through merchants. I never received the package back in the mail. Sometimes it works and sometimes is doesn't but, you won't know unless you try. If he wants to ship back the item to me, and get a refund, I don't see why that is a problem? It looks like PayPal closed it again in my favor. Anyways few weeks later she opened a PayPal case stating unauthorized purchase and PayPal gave her back her funds right then and there. I called and was told the system automatically closed the claim and they could not re-open it. Something similar happened to me. I opened a dispute against a seller for a non-ebay item due to having paid them for next day delivery but the item did not arrive until 5 working days later. Once a case is closed,it cannot be re open. Under 'Resolution Centre Cases' select 'Closed cases' in the drop down menu and find the claim. What can I do now? By browsing this website, you consent to the use of cookies. the seller cant even provide a pic of the product sitting at my door. They are pretty shonky these guys and should not be able to operate through PayPal. They are not. I have since contacted the supplier by email as you suggest but no answer, we cannot reopen the dispute and we paid quite a bit for goods still not received. If not, you should be covered by the seller protection by paypal if you sent it to the paypal address of record. If you lose a dispute you can still do a charge back with your credit card company. I don't know what to do with this. New to the community? You are fucked if you sent it to some other address. I called and was told the system automatically closed the claim and they could not re-open it. It's not me who scammed him of his money. Did you send the item to his verified Paypal address? By browsing this website, you consent to the use of cookies. ©1999-2020 PayPal, Inc. All rights reserved. Under 'Resolution Centre Cases' select 'Closed cases' in the drop down menu and find the claim. down with corporations. You can only appeal if you have 'new' information to add, and you can only appeal within 10 days of the dispute / claim being closed. Note: PayPal does not guarantee recovery of the funds even if the appeal is won. Thank you for your patience. Unfortunately you can't reopen a closed case however, you can appeal the decision: https://www.paypal.com/us/webapps/helpcenter/article/?solutionId=1204664&m=SRE. Yes, with the split, buyers will be able to open a dispute with PayPal even if the lose a claim with eBay. Probably not going to help much, but at least you have another way to vent your frustration. In my case, after I had provided tracking number and proof that the buyer successfully received the item, they pretty much told me I was protected under the seller protection program now and so the money they temporarily froze was released back to me and case was closed. I want to call as soon as possible. It’s more like they won’t re-open it. I just checked the case now in Paypal and it's gone again.

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Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. Best of luck. Well i'm the that closed it relying on the companies good faith & made a mistake thinking i could just reopen it or file a seperate dispute but I'll try your method thanks. I mean is his Paypal verfied? Reopen a closed dispute I made a purchase on the 24/11/19 and have not received the goods through Aervideo. dont blame PAYPAL,you are the one who closed the case. Its now 2020, so if you want information on how to appeal a fake tracking number supplied by a scam Chinese seller then feel free to ask nicely without swearing. I want to call as soon as possible. If he paid through paypal using a debit / credit card he can still charge back using his credit card company after losing the dispute through paypal. No help - just pushes you back into the loop getting no where - sorry. You must log in or register to reply here. It’s more like they won’t re-open it. It's his problem. The seller never has to have a case closed before they refund you. OMG.

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One just has to figure out how to navigate the system. The 'dispute' part is for you to negotiate with the seller, if you can't reach a resolution then you need to escalate the dispute to a 'claim' for Paypal to get involved. If that fails and you paid with card, dispute through card issuer instead. Buyer admitted several times he was wanting to return for reasons of buyer remorse. Please read our Community Rules and Guidelines. But how can they decide to take money from me and let him keep the item at the same time all for the reason that someone used his cc authorized? I feel helpless that Paypal would not look into this. Welcome!

The card issuer filed another counter claim on Aug 6 and it's still under review. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I picked the first option amount of 2,660 JPY and I wanted a full refund of 26,660 JPY. Someone on his end either stole his card and used it, or he's trying to scam me by claiming he didn't authorize the charge even though he has the item now.